Everything your
social team
used to do — automated.
Kriva is not a single-trick chatbot. It is a full social commerce operations system — inbox management, order processing, comment moderation, customer intelligence, and AI training — all in one app.
Self-Learning
from day one.
The moment Kriva connects to a channel, the intelligence engine begins reading — conversations, catalog, business context — building a structured, updatable model of your business that improves every single day.
Unified Inbox
Every Facebook message and Instagram DM conversation arrives in a single prioritized stream. The AI replies autonomously, and you monitor in real time. Take over any thread with a single tap, then return control to the agent whenever you choose — no context lost.
Do you ship to Canada?
3× Silk Panjabi (M, Navy)
Human Takeover
Type to take over. The agent pauses — no jarring handoff, no confusing context gaps. Tap "Resume AI" and the agent continues seamlessly.
AI Order Taking
Kriva captures the product, size, quantity, and delivery details — then creates a pending order and notifies you to confirm or reject. You're always the final approval.
Unified Moderation
Reply to and react to comments across all your posts from a single moderation panel — the same seamless control as your inbox, but for public comment threads on Facebook and Instagram.
Customer Memory
Every person who contacts your business gets a permanent profile — new vs returning, language preference, past orders, items inquired about, and any notes you add. Surfaced instantly when they message again.
Returning · 4 orders · Prefers English · Last seen 2d ago
Tone Mimicry
Choose from pre-built tone presets, write custom tone rules, or feed the AI your own messages to learn your exact style — emoji usage, formality, pacing, and warmth. Choose from 3 options:
Voice Note Support
Kriva automatically transcribes and understands incoming voice notes from customers, responding naturally via text based on your knowledge base.
Product Catalog & Inventory
Manage products, variants, and stock. Kriva reads directly from your catalog to answer pricing queries, check availability, and recommend alternatives when items are out of stock.
bKash & Payments
Send automated payment instructions and verify bKash payments directly in the app. Also supports credit card payment links.
Smart Scheduling
For service businesses: set your working hours and availability. The AI books appointments and drops them directly into your in-app calendar.
Multi-Workspace
Run multiple brands from a single login. Switch between your different storefronts instantly without logging out.
Agent Persona Customization
Give your agent a name, a job title, and a face. Pick from 10 illustrated personas — each one expressive and distinct. Your customers interact with "Zara, your Fashion Advisor" not a faceless bot.
Every capability,
clearly listed.
| Feature | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Monthly replies | 600 | 3,000 | 10,000 | Unlimited |
| Platforms | Facebook & Instagram | Facebook & Instagram | Facebook & Instagram | Facebook & Instagram |
| Languages | English + 1 | English + 2 | English + 3 | English + all 36 |
| Business profiles | 1 profile | 2 profiles | 3 profiles | 10 profiles |
| Pages per plan | 1 Facebook, 1 Instagram | 2 Facebook, 2 Instagram | 3 Facebook, 3 Instagram | 10 Facebook, 10 Instagram |
| Reads photos | 100/month | ✓ | ✓ | ✓ |
| Listens to voice notes | — | 200 min/month | ✓ | ✓ |
| Comment moderation | ✓ | ✓ | ✓ | ✓ |
| CSV catalogue upload | ✓ | ✓ | ✓ | ✓ |
| Learns your page & catalogue | ✓ | ✓ | ✓ | ✓ |
| Takes orders in chat | — | ✓ | ✓ | ✓ |
| Sends invoices | — | ✓ | ✓ | ✓ |
| Writes in your voice | — | ✓ | ✓ | ✓ |
| Negotiation engine | — | — | ✓ | ✓ |
| Agent personalities | 3 | 5 | 10 | 10 |
| Gets better over time | — | — | Tries new approaches | Improves every day |
| Typical reply time | Up to 45 seconds | Seconds | Seconds | Seconds |