Refund & Cancellation Policy

How to cancel, and when you get your money back. We would rather you left easily and came back than stayed because leaving was difficult.

Cancelling

You can cancel at any time. There is no cancellation fee, no notice period, no retention call, and no form to request cancellation — you do it yourself:

• In the app — open Plans and switch to Free. That is the cancellation.
• Paid through Paddle — also cancel the recurring payment from the link in any Paddle receipt, or email us and we will do it for you the same working day.
• Paid through the App Store or Google Play — cancel in your Apple or Google account settings. Store rules mean we cannot cancel those for you, and we cannot refund them either; Apple and Google handle both.

Cancelling takes effect at the end of the period you have already paid for. You keep the plan you paid for until then, and your agent keeps working. We do not cut service off early on cancellation.

What happens to your data

• Your account drops to the Free plan. It is not deleted, and nothing is erased on cancellation.
• Ask us to delete the account and we will remove it and its customer data.
• Customer profiles are deleted automatically after 24 months without contact, whether you cancel or not.

Refunds

If you are in the EU or the UK you have a statutory right to withdraw within 14 days of first subscribing. Tell us inside that window and we refund in full, no questions. This right is yours by law and nothing here reduces it.

Outside that window, we refund when the fault is ours:

• We charged you twice, or charged you after you cancelled.
• The service was unavailable for a prolonged period and you could not use what you paid for.
• You were charged for a plan you did not choose.

We do not usually refund a period you have already used, because the replies were sent and the model calls were paid for. If you think your case is unfair, write to us and a person will read it.

Pay-as-you-go credit

Unused credit stays on the account and does not expire. We can refund unused credit on request; credit already spent on replies cannot be refunded.

How long a refund takes

We approve or decline within 5 working days and tell you which. An approved refund goes back to the original payment method, and how quickly it appears is up to your bank — usually 5 to 10 working days.

How to ask

Email hello@kriva.app from the address on the account. Tell us what happened; you do not need to fill in a form or use a particular phrase.