Terms of Service

1. Introduction

Welcome to Kriva (the "Service"), operated by BengalBound ("we", "our", or "us"). By accessing or using our mobile application, website, and related services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you may not use our Service.

2. Description of Service

Kriva provides an AI-powered social media inbox and automation tool that connects with your Facebook Pages and Instagram Business profiles. The Service automatically replies to messages, moderates comments, and allows human takeover of conversations.

3. Account Registration & Security

• You must be at least 18 years old to use the Service.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to notify us immediately of any unauthorized use of your account.
• We employ device fingerprinting and IP tracking to prevent abuse of our free tier. Creating multiple free accounts to circumvent limits will result in a permanent ban.

4. Integration with Meta Platforms

To provide our Service, Kriva requires access to your Meta (Facebook, Instagram) accounts via OAuth. By authorizing this connection, you grant us permission to:

• Read and respond to messages on your behalf.
• Read, hide, or delete comments on your posts.
• Store access tokens securely to maintain the connection.

Your use of the Service must also comply with Meta's Terms of Service and Commerce Policies. We are not responsible for any account restrictions imposed by Meta due to your content or business practices.

5. Subscription & Payments

• Kriva is offered on a tiered subscription model (Free, Standard, Premium) and a Pay-As-You-Go model (Enterprise).
• All payments are processed securely via our payment partners (Paddle for international payments, bKash in Bangladesh). We do not store your raw card details or bKash credentials.
• Subscriptions automatically renew unless canceled before the next billing cycle.
• For Pay-As-You-Go tiers, prepaid credits are non-refundable and do not expire as long as your account remains active.

6. No Refunds

All sales are final. Subscription fees and Pay-As-You-Go credits are non-refundable, in whole or in part, including for partial billing periods and unused credit. There is no money-back guarantee and no trial refund.

This is why the Free plan exists. It runs on the same platform, connects the same Facebook and Instagram accounts, and answers real customers — so you can judge the Service on your own business before you pay anything. We ask you to use it first.

You may cancel a subscription at any time. Cancellation stops the next renewal; it does not refund the current period, and your agent keeps working until that period ends. Nothing here limits any right you have under a law that cannot be excluded by agreement.

7. Acceptable Use

You agree not to use Kriva to:

• Send spam, unsolicited promotional messages, or deceptive content.
• Violate any applicable laws or regulations.
• Engage in illegal or highly restricted industries (e.g., weapons, illegal drugs) as defined by Meta's policies.
• Attempt to reverse-engineer, exploit, or bypass the Service's rate limits and security measures.

8. Customer Data and Your Responsibilities

The Service builds a profile of each person who messages your business, as described in our Privacy Policy. You remain responsible for the lawful handling of your customers' data. In particular:

• You are the controller of that data; we process it on your behalf and on your instructions.
• Where the law requires it, you must tell your customers that automated replies and customer profiling are in use.
• If a customer asks you to erase their data, you can do so immediately from the customer screen. Deletion is permanent.
• Inactive customer profiles and their conversations are deleted automatically after 24 months without contact. If you need a longer record, export it before then.

9. Limitation of Liability

To the maximum extent permitted by law, BengalBound shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Service. Our AI responses are generated automatically; we do not guarantee the absolute accuracy or appropriateness of every AI-generated message, and you remain responsible for monitoring your inbox.

10. Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms. You may cancel your account at any time through the app settings.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions.

12. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or within the app. Continued use of the Service constitutes acceptance of the modified Terms.

Contact Us

If you have any questions about these Terms, please contact us at hello@kriva.app.